Billing and Collections Director

Mid-sized and growing education law firm with statewide practice representing school and community college districts seeks a Billing and Collections Director for its East Bay Office. This position is responsible for all aspects of the firm’s billing and collections activities, as well as supervising department staff.

Essential duties and responsibilities include:

  • Direct and manage the firm’s billing and collections function
  • Monitor daily activities of the billing department to ensure accuracy, timeliness and productivity
  • Supervise, train and develop department/functional staff
  • Communicate with e-billing vendors regarding invoice file errors, investigate and resolve rejected invoices
  • Analyze deductions and work with staff and attorneys to process appeals
  • Effectively communicate with Shareholders to discuss billing, outstanding account receivables and unbilled balances
  • Responsible for the preparation of reports detailing outstanding invoices, unbilled balances, payments, collections and credit balances
  • Increase billing accuracy, resolve disputed items, and minimize write-offs
  • Analyze and resolve billing issues for clients and attorneys
  • Establish controls and ensure the quality and integrity of the billing process
  • Manage the conflicts and new business process according to firm Policy
  • Manage the Annual Legal Service Agreement process
  • Assist with the annual audit letter process
  • Manage time entry for the firm
  • Responsible for the onboarding process for new hires with respect to time and billing
  • Manage the cash receipts function for the firm
  • Ensure that all activity is compliant with both internal and external policies, client agreed protocols and company standards/guidelines
  • Analyze complex problems and recommend and/or implement solutions
  • Prepare financial analysis reports detailing productivity, profitability, budgeting and trending
  • Monitor billing rates and compare with competitors and industry to establish benchmarks and provide annual rate recommendations to Shareholders and COO based on research and analysis
  • Confirm compliance with the firm’s accounting, billing and collection policies and controls and ensure integrity of the firm’s financial and operating information
  • Other duties as assigned

Qualified candidates will possess a Bachelor’s degree in Accounting, Finance, Business, or related and have a minimum of five year of supervisory experience, including the below qualifications:

  • Proven ability to work under pressure and balance multiple, competing priorities
  • Excellent verbal and written communication skills
  • Strong background in process improvement and workflow management
  • Superior attention to detail and strong organizational skills
  • Ability to multi-task and prioritize workload and projects
  • The ability to exercise independent judgment, and to work with and maintain confidential and sensitive information
  • Strong understanding of law firm billing/accounting software
  • Experience in accounting system conversions a plus
  • 5+ years’ experience in a law firm billing department or comparable industry
  • Demonstrated track record for working effectively with moderate to minimal guidance
  • Must have demonstrated experience solving both routine and complex billing problems
  • Must be proactive and possess strong problem-solving skills
  • Must have strong client service skills

Please send cover letter and resume to: Dannis Woliver Kelley, 115 Pine Avenue, Suite 500, Long Beach, CA 90802 or